Terms of Service

Riset provides telecommunications engineering, software development, systems architecture, consulting, hosted technology, and related professional and managed services focused on voice, VoIP, SIP, WebRTC, CPaaS, communications APIs, contact center platforms, AI-powered telecom solutions, AI voice agents, development and operations, and other communication infrastructure and software solutions (collectively, the "Services").

The Services may include, without limitation:

• website content and informational materials;
• inquiry, contact, recruiting, or project intake forms;
• consulting, advisory, architecture, and implementation services;
• custom development services;
• hosted software, dashboards, portals, APIs, tools, and integrations;
• maintenance, monitoring, support, optimization, and managed services;
• AI-enabled features, automations, recommendations, or outputs; and
• documentation, reports, designs, diagrams, code, and other deliverables.

Certain Services may be governed by a separate order form, statement of work, proposal, master services agreement, subscription agreement, or similar written agreement between you and Riset (each, an "Order"). If there is a conflict between these Terms and an executed Order, the Order will control solely to the extent of that conflict.

You may use the Services only if you are legally capable of entering into a binding agreement under applicable law and are not prohibited from using the Services under applicable law.

You will use the Services only for lawful purposes and in compliance with all applicable laws, regulations, industry rules, and third-party rights, including laws relating to telecommunications, privacy, data protection, sanctions, anti-bribery, export controls, marketing communications, call recording, consent, surveillance, consumer protection, and intellectual property.

You will not, and will not permit any third party to:

• use the Services in violation of applicable law or regulation;
• use the Services to transmit unlawful, infringing, defamatory, harassing, fraudulent, or deceptive material;
• interfere with or disrupt the integrity, performance, or security of the Services;
• attempt to gain unauthorized access to any system, account, network, or data;
• probe, scan, or test the vulnerability of the Services except with Riset’s prior written approval;
• upload, transmit, or introduce malicious code, malware, spyware, ransomware, or other harmful material;
• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, structure, or algorithms of any software or hosted component of the Services, except to the limited extent such restriction is prohibited by applicable law;
• resell, sublicense, lease, timeshare, or commercially exploit the Services except as expressly authorized by Riset in writing;
• use the Services to create a competing product or service or to benchmark the Services for external publication without Riset’s prior written consent;
• scrape, harvest, or systematically extract data, content, or materials from the website or Services except through expressly authorized interfaces; or
• use any telecommunications, messaging, AI, or automation-related functionality in a way that could reasonably be expected to cause network abuse, regulatory non-compliance, fraud, spoofing, unlawful robocalling, unlawful interception, or service degradation.

Unless expressly stated in a signed written agreement, Riset is not acting as a telecommunications carrier, common carrier, voice service provider of record, or regulated network operator for purposes of your use of the Services. Riset provides engineering, software, consulting, integration, and related technology services.

You are solely responsible for obtaining and maintaining any carrier relationships, licenses, registrations, numbering resources, interconnection arrangements, emergency calling capabilities, call recording notices, consent mechanisms, telecom compliance programs, and other operational or regulatory requirements applicable to your business or communications environment.

Riset does not guarantee call completion rates, route quality, carrier availability, emergency services support, lawful intercept capability, numbering rights, or regulatory compliance outcomes unless expressly stated in a signed service agreement.

Any commercial engagement for paid Services may be documented in one or more Orders. An Order may describe project scope, assumptions, milestones, dependencies, fees, payment schedule, acceptance criteria, support levels, service levels, change control, and other engagement-specific terms.

Any changes to scope, timeline, deliverables, dependencies, third-party systems, assumptions, or resource requirements may require a written change order and may result in revised fees, milestones, or delivery dates.

Unless expressly stated otherwise in an Order, project timelines are estimates dependent on your timely cooperation, access, approvals, technical information, and decisions.

You may provide Riset with data, content, credentials, prompts, call flows, recordings, configurations, specifications, documents, logos, software, infrastructure access, network information, and other materials in connection with the Services (collectively, "Customer Materials").

As between you and Riset, you retain all right, title, and interest in and to Customer Materials, subject to the rights granted in these Terms and any applicable Order. You grant Riset a non-exclusive, worldwide, royalty-free right to host, copy, access, use, process, reproduce, modify, transmit, and display Customer Materials solely as necessary to provide, support, secure, maintain, improve, and perform the Services, enforce these Terms, prevent fraud or misuse, and comply with law.

You represent and warrant that:

• you have all rights, consents, permissions, and lawful bases necessary to provide Customer Materials and permit their use as contemplated by these Terms;
• Customer Materials, and Riset’s permitted use of them, will not violate applicable law or infringe any third-party rights;
• you are solely responsible for the legality, quality, accuracy, integrity, and reliability of Customer Materials; and
• where Customer Materials include personal data, call recordings, message content, traffic data, or other regulated information, you have provided all required notices and obtained all required consents.

Riset has no obligation to review Customer Materials, but may remove, block, or refuse to process any Customer Materials if Riset reasonably believes they violate these Terms, create security or legal risk, or could harm the Services or any person.

The Services may include AI-enabled or automated features, including voice automation, routing logic, analysis, classification, transcription, summarization, recommendation, content generation, or agent workflows ("AI Features").

AI Features may produce incorrect, incomplete, biased, outdated, or inappropriate outputs. You are solely responsible for reviewing, validating, testing, approving, and monitoring all outputs, recommendations, decisions, and actions generated or supported by AI Features before use in production, customer-facing, legal, compliance, safety-critical, emergency, or other high-risk contexts.

You will not use AI Features:

• as a substitute for professional legal, regulatory, accounting, tax, security, telecom, or other expert advice;
• in violation of applicable law, regulation, or third-party rights;
• to engage in unlawful surveillance, impersonation, fraudulent activity, unlawful robocalling, deceptive communications, or unlawful discrimination; or
• in any manner that presents an unreasonable risk of harm to individuals, networks, businesses, or public infrastructure.

Unless otherwise expressly stated in an applicable Order or privacy documentation, Riset does not claim ownership of your prompts, inputs, or outputs generated specifically for you through the Services.

The Services may depend on or interoperate with third-party hosting providers, cloud services, telecom carriers, SIP trunking providers, SBCs, open-source software, libraries, APIs, LLM providers, analytics tools, hardware vendors, and other third-party services or components ("Third-Party Services").

Your use of Third-Party Services is subject to the applicable third-party terms, conditions, licenses, and policies. Riset is not responsible for Third-Party Services and disclaims all liability arising from their acts, omissions, failures, outages, vulnerabilities, pricing changes, or discontinuation.

If you ask Riset to integrate with or configure Third-Party Services, you authorize Riset to access and exchange Customer Materials with those Third-Party Services as reasonably necessary to perform the Services.

You agree to pay all fees, charges, and reimbursable expenses set out in the applicable Order or otherwise agreed in writing.

Content on the website, including descriptions of capabilities, sectors, technologies, case studies, summaries, diagrams, articles, graphics, and other materials, is provided for general informational purposes only. It does not constitute a binding offer, guaranteed specification, technical warranty, regulatory assurance, or commitment that any particular feature, service, staffing level, or result will be available in any engagement.

Riset may update, remove, or revise website content at any time without notice.

Riset’s collection, use, and disclosure of personal data through the website and Services are governed by its Privacy Policy.

Riset does not sell personal data or private information to third parties. Riset does not disclose personal data to third parties in exchange for monetary consideration or for their independent commercial use. Any processing or disclosure of personal data by Riset is limited to service delivery, support, security, legal compliance, recruitment administration, and the other purposes described in the applicable privacy documentation and customer agreements.

Each party receiving Confidential Information ("Recipient") from the other party ("Discloser") will:

• protect the Discloser’s Confidential Information using at least reasonable care;
• use the Confidential Information only as necessary to exercise rights or perform obligations under these Terms or an applicable Order; and
• not disclose the Confidential Information to any third party except to its employees, affiliates, contractors, advisors, or service providers who have a need to know it and are bound by confidentiality obligations at least as protective as those in these Terms.

"Confidential Information" means non-public information disclosed by or on behalf of a party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including Customer Materials, business plans, technical information, security information, pricing, proposals, and non-public product information.

Confidential Information does not include information that the Recipient can demonstrate:

• is or becomes publicly available through no breach of these Terms;
• was already lawfully known to the Recipient without restriction before disclosure;
• is lawfully received from a third party without breach of any obligation; or
• is independently developed without use of or reference to the Discloser’s Confidential Information.

A Recipient may disclose Confidential Information to the extent required by law, regulation, court order, or governmental request, provided that, unless prohibited by law, the Recipient gives prompt notice to the Discloser and reasonably cooperates, at the Discloser’s expense, in seeking confidential treatment or protective relief.

Riset will use commercially reasonable administrative, technical, and organizational measures designed to protect the Services and Customer Materials against unauthorized access, use, alteration, or disclosure, taking into account the nature of the Services.

You acknowledge that no system or network is completely secure and that Riset does not guarantee that the Services will be free from intrusion, interception, error, or interruption.

You are responsible for implementing and maintaining appropriate security measures on your own systems, endpoints, credentials, telecom infrastructure, and integrations.

These Terms begin when you first access or use the Services and continue until terminated.

Either party may terminate these Terms or any applicable Order:

• for convenience, if no active paid Order is in effect, by ceasing use of the Services or providing written notice;
• for material breach by the other party if the breach is not cured within 30 days after written notice, except that no cure period is required for breaches that are not capable of cure; or
• immediately if the other party becomes insolvent, enters liquidation, ceases business operations, or becomes subject to bankruptcy or similar proceedings not dismissed within a reasonable period.

Riset may terminate or discontinue free website access, free tools, evaluation services, or inactive accounts at any time.

Upon expiration or termination:

• all rights granted to you under these Terms will immediately end except as expressly stated otherwise;
• you will stop using the terminated Services;
• each party will return or delete the other party’s Confidential Information upon request, subject to legal retention obligations and standard backup retention; and
• you will pay all fees and expenses accrued through the effective termination date.

Sections that by their nature should survive termination will survive, including provisions relating to fees, intellectual property, confidentiality, disclaimers, limitations of liability, indemnities, governing law, and dispute resolution.

WITHOUT LIMITING THE FOREGOING, RISET DOES NOT WARRANT THAT:

• THE SERVICES WILL MEET YOUR REQUIREMENTS OR BUSINESS OBJECTIVES;
• ANY COMMUNICATIONS PLATFORM, SIP ENVIRONMENT, CARRIER CONFIGURATION, OR THIRD-PARTY INTEGRATION WILL OPERATE WITHOUT INTERRUPTION OR FAILURE;
• ANY AI FEATURE OR OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR USE CASE;
• THE SERVICES WILL PREVENT FRAUD, SPAM, TOLL FRAUD, IMPERSONATION, SPOOFING, NETWORK ABUSE, OR SECURITY INCIDENTS; OR
• YOUR USE OF THE SERVICES WILL MAKE YOU COMPLIANT WITH ANY LEGAL OR REGULATORY REQUIREMENT.

You will defend, indemnify, and hold harmless Riset and its affiliates, officers, directors, employees, contractors, and agents from and against any third-party claims, actions, proceedings, damages, judgments, settlements, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• your use of the Services;
• Customer Materials;
• your products, services, communications, or telecom operations;
• your violation of these Terms, an applicable Order, or applicable law; or
• your infringement or misappropriation of any third-party rights.

Riset may assume exclusive control of the defense and settlement of any matter subject to indemnification, and you will reasonably cooperate at your expense. You will not settle any claim in a manner that imposes liability or admission of fault on any Riset indemnitee without Riset’s prior written consent.

You will not use, export, re-export, transfer, or make available the Services in violation of any applicable export control, sanctions, or trade compliance laws. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions, and are not identified on any applicable restricted party list.

Unless otherwise agreed in writing, Riset may identify you by name and logo as a customer on its website and marketing materials solely in a factual manner. If you do not want to be identified, you may notify Riset in writing, and Riset will cease future use within a reasonable period.

Riset will not disclose your Confidential Information in connection with any publicity rights granted under this Section.

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any Order will be governed by the laws of the State of Israel, without regard to conflict of law principles.

The competent courts located in Tel Aviv-Jaffa, Israel will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party irrevocably submits to the personal jurisdiction of those courts and waives any objection based on forum non conveniens or improper venue.

Notwithstanding the foregoing, either party may seek temporary, preliminary, or injunctive relief in any court of competent jurisdiction to protect its Confidential Information, intellectual property, or security interests.

Any legal notice under these Terms must be in writing and delivered by personal delivery, internationally recognized courier, or email, and will be deemed given:

• when delivered personally;
• when confirmed delivered by courier;
• on the date sent by email, if sent to the designated notice address before 5:00 p.m. local time on a business day, otherwise on the next business day, provided no bounce-back or delivery failure notice is received.

Notices to Riset must be sent to:

You are responsible for keeping your contact information current.

These Terms, together with any applicable Order, Privacy Policy, and any documents expressly incorporated by reference, constitute the entire agreement between you and Riset regarding the Services and supersede all prior or contemporaneous understandings regarding their subject matter.

Riset may update these Terms from time to time. Updated Terms will become effective when posted on the website or otherwise communicated to you, unless a later effective date is specified. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services.

You may not assign or transfer these Terms, by operation of law or otherwise, without Riset’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets, provided the assignee agrees in writing to be bound by these Terms. Any prohibited assignment is void.

Riset may assign these Terms, in whole or in part, without restriction.

No waiver of any provision of these Terms will be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right will operate as a waiver.

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

These Terms may be executed electronically and accepted electronically. Electronic records and signatures will be deemed originals to the extent permitted by applicable law.

If you have questions about these Terms, please contact: