AI Voice Agents
AI Voice Agent Development
Your AI voice agent needs more than a good model. We build with ElevenLabs, LiveKit, and Vapi, combined with production SIP infrastructure so your agents handle real calls with low latency and consistent quality.
What We Build
The Stack Behind Each Voice Agent
Each layer of a voice agent stack has its own engineering requirements. We build the full stack so you're not assembling separate solutions that weren't designed to work together.
Conversational AI Agents
Phone conversations don't follow scripts. LLM-powered agents understand natural speech, carry context across the entire conversation, and navigate the complex exchanges that fixed decision trees fail on.
Speech Recognition and NLP
Getting speech recognition right for your domain requires more than a generic model. Custom language models, intent classification, and entity extraction tuned to your vocabulary give the agent an accurate read before it responds.
VoIP Platform Integration
Voice agents that can't connect to your existing call infrastructure don't go to production. Integration with FreeSWITCH, Asterisk, Kamailio, and SIP connects AI agents into your current call flows without replacing them.
Text-to-Speech Synthesis
How the agent sounds determines whether callers stay on the line. Custom voice cloning, prosody control, and low-latency streaming produce the audio quality that keeps conversations natural rather than robotic.
Call Flow Automation
High-volume, repetitive call work doesn't need a human agent for every interaction. End-to-end automation handles inbound and outbound scenarios at scale without increasing headcount.
Agent Assist and Copilot
Human agents handle calls better when they have the right information at the right moment. Live transcription, suggested responses, and compliance monitoring surface that information without the agent having to search for it.
Use Cases
Where Voice Agents Fit
Some phone interactions are high-volume and predictable. Others require judgment that automation can't replicate. We design each agent around the specific profile of calls it will handle.
Inbound Customer Support
Most inbound calls follow patterns that don't require a human for the full interaction. AI handles authentication, resolution of common requests, and escalates with complete context when human judgment is needed.
Outbound Campaigns
Outbound call capacity is limited by how many agents you can staff. Automated outbound handles appointment reminders, payment collections, surveys, and lead qualification at whatever volume you need, with compliance controls built in.
IVR Modernization
Callers who can't navigate your IVR hang up. Replace rigid DTMF-based IVR trees with natural language interfaces that let callers describe their needs in their own words and route intelligently.
Healthcare and Scheduling
Healthcare calls are high-volume, time-sensitive, and compliance-critical. HIPAA-compliant voice agents handle appointment booking, prescription refills, symptom triage, and patient follow-up with direct EHR integration.
Technical Capabilities
Our AI Voice Expertise
We combine deep VoIP engineering with AI and ML to build voice agents that actually work in production.
- ElevenLabs integration for natural, low-latency voice synthesis
- LiveKit-powered real-time audio/video infrastructure
- Vapi integration for rapid voice agent deployment and orchestration
- LLM integration (OpenAI, Anthropic, open-source models)
- Real-time ASR with Whisper, Deepgram, and Google STT
- FreeSWITCH and Asterisk media stream integration
- WebSocket-based real-time audio streaming pipelines
- Function calling and tool use for backend actions
- Barge-in detection and interrupt handling
- Latency optimization for sub-500ms response times
Technology
Platforms We Work With
The right voice AI platforms, paired with deep VoIP engineering, produce agents built for production.
ElevenLabs
Ultra-realistic voice synthesis and voice cloning for natural-sounding AI agents
LiveKit
Open-source real-time audio/video infrastructure for scalable voice agent deployments
Vapi
Voice AI orchestration platform for building, testing, and deploying voice agents at scale
Frequently Asked Questions
Ready to Automate Your Voice Channel?
Tell us about your calls and we'll put together the right approach using ElevenLabs, LiveKit, and Vapi.
Related Services
Web and App Development
Customer portals, agent dashboards, and admin panels that surface voice agent data and give operators control over call flows.
Communication APIs
Programmable voice and messaging APIs that serve as the communication layer your voice agents operate through.
AI-Powered Telecom
Call analytics, speech recognition, and ML-driven routing that extend what your voice agents can understand and do.